ace565 — Terms and Conditions

1 General Terms and Applicability

By accessing or using the ace565 platform, you are considered to have fully agreed to these terms and conditions. This document forms a legally binding agreement between ace565 and the user. If you disagree with any part of these terms, you are asked to refrain from using the platform.

These terms and conditions must be read together with ace565's privacy policy and responsible gaming guidelines. All the policies mentioned together form the complete agreement between ace565 and the user.

ace565 reserves the right to change, amend or update these terms at any time. Changes will take effect upon publication on the site, and a user's continued access to the platform will be considered acceptance of those changes.

2 Eligibility and Age Requirement

The following eligibility conditions must be met to open an account and use gaming services on ace565:

• You must be at least 21 years old. Use of this platform by minors is strictly prohibited.
• You must reside in a jurisdiction where online gaming is legally permitted.
• You must be of sound mind and capable of making your own decisions.
• If you have a previously cancelled or suspended account on ace565, you may not open a new account.
• A user may operate only one account.

3 Account Registration and Verification

All information provided during registration on ace565 must be true, accurate and complete. If false or incorrect information is provided, ace565 reserves the right to close the account without prior notice.

3.1 Information Required for Registration

• Full name (as per national ID)
• Date of birth
• Active mobile number or email address
• Preferred payment method details

3.2 Password and Security

It is your responsibility to keep your account password confidential. Do not share your password with anyone. If you suspect any unauthorised access to your account, notify the ace565 support team immediately.

3.3 KYC Verification

For withdrawals or transactions above a certain amount, ace565 may carry out identity verification (KYC) for the user. This process may require a national ID card, passport or other government-issued documents. Failure to complete KYC may delay the withdrawal process.

4 Deposit and Withdrawal Policy

The following terms apply to financial transactions on ace565:

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (per method)
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer
• Deposited funds are generally credited to the account instantly
• The correct reference number must be used when making a deposit

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800
• The withdrawal process generally takes 30 minutes to 3 hours
• Withdrawal requests can only be sent to a registered payment method
• Withdrawals may be restricted if active bonus wagering requirements on the account have not been met
• Withdrawals to third-party accounts are not permitted

4.3 Transaction Verification

ace565 reserves the right to verify any transaction. Processing of suspicious transactions may be delayed and additional information may be requested.

5 Bonus and Promotion Policy

All bonuses and promotional offers provided on ace565 are governed by the following terms:

5.1 Welcome Bonus

New members are eligible to receive a 100% bonus up to a maximum of ৳10,000 on their first deposit. For example: depositing ৳1,000 gives a ৳1,000 bonus and the total balance will be ৳2,000. Depositing ৳22,000 or more gives the maximum ৳10,000 bonus and the total balance will be ৳32,000.

5.2 Wagering Terms

The bonus amount must be wagered 25 times (25x) before the welcome bonus becomes withdrawable. No funds from the bonus may be withdrawn until the wagering requirement is met.

5.3 VIP Cashback Program

ace565's VIP program has five tiers and weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

5.4 General Bonus Terms

• Another bonus cannot be accepted while one bonus is active, unless otherwise stated in a specific promotion.
• ace565 reserves the right to change, suspend or cancel any bonus promotion at any time.
• If bonus abuse or fraud is detected, the bonus will be cancelled.

6 Gaming Rules and Fair Play

All games on ace565 are conducted fairly and transparently. The following rules must be followed to ensure a proper gaming experience:

6.1 Fair Play Policy

• All game outcomes are determined by a Random Number Generator (RNG), which is completely impartial.
• No attempt may be made to influence game outcomes in any way.
• Use of any software bots or automated tools is strictly prohibited.
• Any prize awarded due to a technical error will be considered void.

6.2 Providers and Game Categories

Games from leading providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, PG Soft and JILI are available on ace565.

6.3 Technical Issues

If a game remains incomplete during gaming due to internet disconnection or a technical issue, ace565 will determine the result based on the last verifiable state of that game session.

7 Prohibited Activities

The following activities are strictly prohibited on the ace565 platform:

• Money laundering or conducting transactions using illegal funds
• Operating multiple accounts or using another person's account
• Creating multiple accounts to take advantage of the bonus system
• Making chargeback or fraudulent payment claims
• Using any software or hacking method to influence game outcomes
• Harassing other users in any way
• Conducting fraudulent activities against ace565
• Intentionally exploiting any vulnerability or bug in the platform

8 Account Suspension and Closure

ace565 may suspend or permanently close a user's account in the following circumstances:

8.1 Reasons for Account Suspension

• Violation of any clause in these terms and conditions
• Providing false or misleading information
• Failure to complete KYC verification
• Detection of suspicious or fraudulent activity
• Engaging in any activity listed under the prohibited activities section

8.2 Account Closure by the User

Any user may voluntarily close their account. All valid balances must be withdrawn before closing the account. After the account is closed, any claims relating to bonuses or incomplete wagering will be forfeited.

8.3 Responsible Gaming Self-Exclusion

As part of responsible gaming, users may apply for self-exclusion for a specific period. For more details, visit the Responsible Gaming page.

9 Limitation of Liability

ace565 does not accept liability for the following:

• Disruption to the gaming experience due to internet disconnection or technical issues
• Any financial loss caused by the user's own error
• Transaction delays caused by third-party payment providers
• Loss resulting from unauthorised access to a user's account, provided there is no fault in ace565's security systems
• Incorrect game results displayed due to a technical error (ace565 reserves the right to correct these)

ace565 always strives to ensure a safe and reliable platform and uses SSL encryption and advanced security measures.

10 Privacy & Data Protection

ace565 gives the highest importance to the privacy of users' personal information. You can find a detailed description of how your information is collected, stored, and used in our Privacy Policy.

• Users' personal information is not sold to any third party.
• All data is protected by SSL encryption.
• Information may be provided to authorities in cases of legal obligation.
• Users may request correction or deletion of their personal information at any time.

11 Changes & Updates to Terms

ace565 reserves the right to change, amend, or update these rules and terms at any time. Changes will take effect as soon as they are published on the site.

• For significant changes, ace565 will attempt to notify users through their registered contact details.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• It is recommended to check this page regularly.

12 Contact & Support

If you have any questions or complaints regarding these rules and terms, please contact the ace565 support team:

• Live Chat: 24/7 support in Bengali is available directly on the platform
• Email: [email protected]

We are committed to providing a fair and responsible gaming experience at ace565. For more information, please read our About Us, Privacy Policy, and Responsible Gaming pages.