Frequently Asked Questions
ace565 FAQ — Answers to All Your Questions
From opening an account to payments, bonuses, games, and security — find answers to everything you want to know about ace565 right here.
Welcome to ace565. This FAQ page is designed to provide detailed answers to the most common questions from our Bangladeshi players. We have answered each topic in clear, simple language — covering account registration, depositing and withdrawing via bKash or Nagad, welcome bonus terms, cricket betting, slots, and responsible gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always ready to help.
Account & Registration
5 Questions
To open an account at ace565, you need an active mobile number, a unique username, and a strong password. The registration process is quick and easy — it can be completed in just a few minutes. Registering with accurate information makes it easier to use any service in the future. ace565 keeps all user information completely private.
No, ace565 policy allows only one account per person. Creating multiple accounts is not permitted, and if detected, all associated accounts may be closed. We strictly enforce this rule to maintain a fair environment for everyone. If you have any issues, please contact us via live chat.
On the ace565 login page, click the "Forgot Password?" option and enter your registered mobile number. After a verification code is sent, you can set a new password. The entire process usually takes 2-3 minutes. If you run into any trouble, get help from our 24/7 live chat support.
ace565 is only for people aged 21 and above. Minors are strictly prohibited from opening or using an account. We believe in responsible gaming and make every effort to verify user age. Please follow this rule to protect yourself and your family.
Yes, at ace565 you may be required to verify your identity before large withdrawals or in certain situations. This keeps your account secure and helps prevent fraudulent activity. Typically, a government-issued ID (national ID card or passport) is required. Contact live chat for more details.
Deposits & Withdrawals
5 Questions
Depositing from bKash to ace565 is usually instant — your gaming balance is updated within a few seconds to a few minutes at most. Make sure you are sending money to the correct payment number and submitting the transaction reference number. If the deposit does not appear, contact live chat with a screenshot.
The minimum deposit at ace565 is ৳500 and the minimum withdrawal is ৳800 — this applies to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Plan your transactions with these limits in mind rather than making multiple small transactions.
Approved withdrawals from ace565 generally reach your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. Bank transfers may take a little longer. If there is a slight delay during nights or holidays, please contact live chat.
ace565 itself does not charge any additional fees for deposits or withdrawals. However, your mobile banking operator (such as bKash or Nagad) may apply their own transaction charges — check your mobile banking app's terms for details. Bank transfers may also be subject to the bank's own charges.
Yes, ace565 supports Nagad. Just like bKash, send money to the payment number via Nagad Send Money, submit the transaction ID, and your balance will be updated. In addition to bKash and Nagad, Rocket, Upay, and various bank transfer methods including Dutch-Bangla are also supported. Minimum deposit is ৳500.
Games & How to Play
5 Questions
To bet on BPL or any other cricket match at ace565, you need an active account with sufficient balance. Go to the Cricket section, select a match, choose your market (match winner, top batsman, over/under, etc.), enter your bet amount, and confirm. In-play betting is also available on live matches.
Yes, all slot games at ace565 can be played directly from a mobile browser — no separate app download is needed. They work smoothly on both Android and iOS devices. Popular games from Pragmatic Play, PG Soft, and JILI display well even on smaller mobile screens.
In live casino, you play at tables broadcast in real time with professional dealers. ace565 offers live roulette, blackjack, baccarat, and many more games from Evolution Gaming and Ezugi. Log in to your account, go to the Live Casino section, choose your preferred table, and start with the minimum bet.
RTP (Return to Player) is the percentage of total bets that is returned to players over the long term in a game. A higher RTP is generally more favorable for players. All games at ace565 use a fair Random Number Generator (RNG) verified by independent auditors, so every outcome is unbiased.
Yes, the popular Aviator game by Spribe is available at ace565. A plane takes off and the multiplier keeps increasing — you must cash out before the plane crashes. The longer you wait, the higher the reward — but the risk also increases. You also have the option to place two bets simultaneously.
Bonuses & Promotions
5 Questions
ace565 offers a 100% match bonus on your first deposit up to ৳10,000. For example, depositing ৳1,000 gives you an extra ৳1,000 bonus — bringing your total balance to ৳2,000. If you deposit ৳22,000, the maximum ৳10,000 bonus is added, giving a total balance of ৳32,000. The bonus is added automatically.
The wagering requirement for the ace565 welcome bonus is 25 times (25x). This means you must wager 25 times the total bonus amount before you can withdraw it. Example: if you receive a ৳1,000 bonus, you can withdraw it after placing ৳25,000 in bets. Check the bonus terms and conditions to confirm which games count toward the wagering requirement.
ace565's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. You move up through the tiers by playing regularly. The maximum cashback benefits are — Bronze: up to 0.2% weekly, Silver: up to 0.5%, Gold: up to 0.7%, Platinum: up to 1.0%, Diamond: up to 1.2% weekly cashback.
Yes, ace565 regularly offers various promotions — especially sports betting bonuses during BPL, IPL, or T20 World Cup seasons, and special offers during Eid or Pohela Boishakh. Check the ace565 promotions section regularly or ask via live chat to stay updated on the latest offers.
At ace565, if you attempt to withdraw before completing the wagering requirement after accepting a bonus, the bonus is automatically cancelled. When a bonus is cancelled, only your original deposit amount can be withdrawn, and any winnings earned from the bonus will also be forfeited. It is important to understand the bonus terms and conditions carefully.
Safety & Responsible Gaming
5 Questions
Yes, ace565 uses SSL encryption technology to keep all transactions and personal information secure. Your bKash, Nagad, or bank details are never shared with any third party. We treat user privacy as the highest priority and maintain a safe and reliable platform.
Yes, ace565 believes in responsible gaming. You can temporarily suspend your account or self-exclude for a set period of time if you wish. To use this feature, submit a request to our 24/7 live chat. Gaming should never have a negative impact on your life — please stay mindful.
Yes, to support responsible gaming, ace565 allows users to set a daily or weekly deposit limit for themselves. Contact live chat support to set this limit. Staying within a set limit helps you keep your budget under control.
The ace565 support team is available 7 days a week, 24 hours a day, ready to help in English. Contact us directly via live chat — it is the fastest way to get a response. You can also reach us by email: [email protected]. We are always ready to help with any technical issues, payment concerns, or account-related questions.
If you experience any suspicious activity, unauthorized access to your account, or become a victim of fraud, notify ace565's 24/7 live chat immediately or email [email protected]. The sooner you report it, the faster our team can take action. Your account security is our highest priority.
Still have questions? Contact support
Our 24/7 support team is always ready to answer any question you have. Chat with us directly via live chat or log in to ace565 to get started.
Support email: [email protected] | 24/7 live chat available