Your Privacy Is Our Priority

ace565 may collect the following types of information:

1.1 Information You Provide

• Name, date of birth, and national ID or passport number (for age verification)
• Email address and contact information
• Financial information such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
• Username and password provided during account creation
• Details of documents submitted for identity verification

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device model
• Browsing activity on the site, page visits, and session information
• Information collected through cookies and similar tracking technologies
• Gaming history, bet amounts, and transaction records

1.3 Information Received from Third Parties

• Information received from identity verification service providers
• Transaction-related information received from payment processors
• Risk assessment information received from fraud prevention service providers

ace565 uses the collected information for the following purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing gaming services and bonus offers
• Providing 24/7 customer support

2.2 Security and Compliance

• Verifying age (for users aged 21 and above only)
• Preventing fraud, money laundering, and other illegal activities
• Preventing the creation of multiple accounts
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

2.3 Platform Development and Analytics

• Improving the quality of our services
• Analyzing and enhancing the user experience
• Identifying and resolving technical issues
• Developing new services and features

2.4 Communication and Marketing

• Sending important account-related notifications
• Providing information about promotional offers and bonuses (subject to your consent)
• Keeping you informed about gaming updates and new games

ace565 does not sell or rent your personal information to third parties. However, specific information may be shared in the following circumstances:

3.1 Service Partners

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers — only the information necessary to process transactions
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Microgaming, NetEnt, Ezugi — for the delivery of gaming services
• Identity Verification Services: For completing the KYC (Know Your Customer) process
• Technology Service Providers: Hosting, cloud storage, and security services

3.2 Legal Obligations

• To comply with court orders or government directives
• To assist in investigations of fraud or money laundering
• Where necessary to protect the legal rights of ace565

3.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new ownership. You will be notified in advance in such cases.

Cookies and similar technologies are used on the ace565 website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Essential for the site to function properly. They maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Monitor site usage and help improve services.
• Marketing Cookies: Used to display relevant advertisements based on your interests.

4.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some ace565 services to not function properly.

ace565 applies industry-standard security measures to keep your personal and financial information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is stored in encrypted form — no staff member can view it directly.
• Two-Factor Authentication: A two-step verification system is available to add an extra layer of security to your account.
• Regular Security Audits: Our systems are regularly tested by security experts.
• Access Controls: Only authorized staff can view your information for specific, necessary purposes.
• Data Backup: Your information is regularly backed up on secure, encrypted servers.

While we are committed to ensuring the highest level of security, no data transmission over the internet is entirely risk-free. It is your responsibility to keep your account password confidential and not share it with others.

ace565 retains your information only for as long as necessary:

• Active Account Information: Complete information is retained for as long as your account remains active.
• After Account Closure: Certain information may be retained for several years after account closure for legal compliance and fraud prevention purposes.
• Transaction Records: Records of financial transactions are retained for the long term and may be provided to regulatory authorities when required.
• Marketing Data: Marketing-related information is deleted promptly once you opt out of marketing communications.

As a user of ace565, you have the following rights over your personal information:

To exercise these rights, send an email to [email protected]. We generally respond within 30 business days.

ace565 is an adult gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age is verified during the registration process. If we are informed that information from a minor has been collected, we will immediately close the relevant account and delete the information.

If parents believe their child is using ace565, please contact us at [email protected].

ace565 may use servers and service providers located in various countries. As a result, your information may be transferred outside Bangladesh.

For any international data transfer, we ensure that the receiving party maintains adequate security standards and complies with applicable data protection laws.

For more information about international data transfers, contact us at [email protected].

ace565 may change or update this privacy policy from time to time. For any significant changes, we will:

• Display a prominent notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the policy

Continued use of ace565 after changes have been made will indicate that you have accepted the updated policy. It is advisable to review this policy on each visit.

For any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

We take your complaints with the utmost seriousness and strive to resolve them quickly. Let us know about any privacy-related concerns you have with ace565 — we are always ready to help.

For more information, please read our Terms & Conditions and Responsible Gaming pages.